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  • How do we protect customer data?

    Regarding organization and user data: in order to enable the use of S-HUB, we only ask the minimum information to create an organization, its potential divisions (workspaces) and users on the platform. That way, no sensitive information is stored in our databases. Also, this minimum data is stored in our secured database, managed through Amazon Web Services.

  • Does S-HUB provide APIs? Can we integrate S-HUB data to our ERP?

    S-HUB has a pre-existing set of APIs.

    However, when the need for a first pilot involving the use of S-HUB APIs will be prioritized and detailed, then S-HUB development team will create a specific set of APIs (“client-ready APIs).

    Also, depending on each client’s needs, our API might not exactly cover them. It is possible for us to make some extra development and progressively extend/refine our API list.

    An ERP integration is technically possible. It can be done by using the same set of S-HUB APIs mentioned above, but other solutions might be considered. This would also be a custom development effort. As a first step, SMADE will need to analyze the client requirements in detail and discuss with the client’s ERP technical team to assess the best approach for such an integration.

  • What is our cyber-security policy?

    After each event (geolocation, drop, high temperature event…), SMADE trackers send data to the cloud (S-HUB proprietary digital platform). The unique communication is established only after a secured authentication of valid certificates, then encrypted on both sides using recommended standards (above TLS 1.2). Every communication between the device and the cloud will be logged and traceable.

  • Who owns the data?

    SMADE owns the smart trackers and the S-HUB platform, but as a customer, you remain the owner of your data. SMADE may access, process, or otherwise use the data as necessary to provide its services, as well as for product improvement purposes and/or to conduct internal studies.

  • How do we ensure good connectivity between SMADE trackers and S-HUB, no matter where they are located?

    Our R&D testing process ensures our solution’s connectivity in as many places as possible. We prioritized testing the most common locations among our customers’ workflows.

  • What servers do we use? What are the backups?

    We use Amazon Web Services hosting, we benefit from Amazon’s policy for ensuring server and data availability.

    On the Cloud side, the data available in S-HUB are saved on our main and backup servers. As we use Amazon Web Services hosting, we benefit from Amazon’s policy for ensuring server and data availability.

    Cloud-based solution hosted in AWS – server instance is in EU for European customers, in the US for American customers.

  • How many users can we add to S-HUB?

    Short-term pilots will be limited to up to 10 users. Long-term, you will be able to grant access to S-HUB to an unlimited number of users.

  • What set of basic data can be easily extracted from S-HUB and pulled into an ERP?

    Technically, any data with added value, provided in S-HUB, namely: smart tray and smart device information, usage, content and location, analytics KPIs, but no matter what the type of data is, an analysis of the requirements and targeted ERP system needs to be conducted.

  • What set of data will be available by the end of 2022?

    The following analytics will be available by the end of 2022:

    • Number of smart assets in the fleet (trays & trackers)
    • Number of active smart trays (last transmission in the past 7 days)
    • Washing count (per tray/in average)
    • Autoclaving count (per tray/in average)
    • Number of under-utilized trays (less than 2 autoclaves in the past 30 days)
    • Number of potentially lost or dormant trays (last autoclave 30+ days ago)
    • Number of trays with potential maintenance needed (drop(s) detected in the past 30 days)
  • What are the differences between basic and advanced analytics?

    Advanced analytics means setting your own thresholds, customizing your frequency of updates, getting access to all data log history for the entire period of your membership, as well as unlimited downloads of data reports, on top of all of the basic features.

  • What filters will customers be able to apply to their data?

    Data reception date, dollar value, location, medical IDs are just some of the many ways customers will be able to filter their data by.

  • Who is in charge of attaching trackers to our medical devices?

    SMADE will provide an attachment system along with a detailed step-by-step guide for easy installation by OEM ressources.

  • Is there any backup memory to store data in case autonomous transmission fails?

    SMADE life cycle tracker provides a back up memory through RFID scan to compensate for any temporary failing of autonomous transmission (UHF technology).

  • How will trackers be attached to your assets?

    Attachment will vary depending on your type of assets:

    • For trays: SMADE will provide metal brackets for attachment
    • For totes: biocompatible glue will be used

    In all cases, SMADE will provide detailed instructions of installation and all the material needed for attachment.

  • Do we need to remove trackers from trays during sterilization?

    Trackers have been developed not only to be able to withstand the sterilization process but also to record events during the course of it: keeping it in the trays during sterilization is an added value.

  • How easily can trackers be removed from trays?

    Easy enough so that it’s not difficult to do so if needed, but not too easy so that not anyone can remove it. Specific instructions will be provided.

  • Can smart components be removed from smart instruments at any time?

    No, as the electronic module is installed into an insert that is then overmolded with silicon, the smart component cannot be removed

  • What kind of event can be detected/recorded by an instrument with SMADE inside technology?

    The smart component that is currently under validation includes an acceleration sensor. It can then detect any motion or impact related event. Rotation and “click” detection allow to detect a torque limiter actuation, while free fall and impact allow to detect a drop. As an example, the embedded software could be customized to detect impacts and differentiate their level, in the case of an implant inserter (knee implant impactor, spine cage inserter …). A temperature sensor also allows for detection of temperature changes, allowing users to differentiate between cleaning and autoclaving cycles.

  • Could SMADE inside technology include other types of sensors?

    As long as the sensor can be put in standby mode to reduce the energy consumption, it could be used. For example, use of strain gauges is part of our development road map (to detect/record a torque value) and would be associated with means of usage detection (is the instrument taken out of the tray? Is it in the hands of the surgeon?)

  • Could SMADE inside technology be embedded in any OEM instrument?

    SMADE would need to work closely with the OEM product development team to jointly design an insert and the associated electronic layout. 

    Design would need to take into account the battery placement, the sensor(s) position(s) and the wireless communication antennas.

    SMADE would also provide guidelines from its expertise on sealing to ensure the electronic board is perfectly safe.

  • Would SMADE be responsible for QA/RA validation on OEM instruments with SMADE inside ?

    The OEM would be responsible for all QA/RA tests with smart elements inside, but SMADE will provide documentation and work closely with OEM QA teams.

  • What should I do upon receiving the trackers?

    We recommend taking your trackers out of their packaging 24 hours in advance of installation. This helps ensure smooth setup, quick network connection and optimal performance. Pair your trackers with your assets upon receipt to send them to the field and start collecting your data. If you need assistance getting started with your tracking experience, please contact your onboarding specialist who will be happy to assist you (mettre un mailto vers mike@smade.io)

  • Can tracker transmission be stopped?

    It’s possible that your trackers are taking a short break, snoozing for 24 to 48 hours. Don’t worry, though, data is still being captured and will be back on track as soon as they wake up!

  • What if the signal has been lost?

    If the signal has been lost for more than 3 days: it seems like your trackers are going through some unusual behavior, possibly due to a weak or unavailable network coverage. We’re here to help troubleshoot and find a solution.

    If the signal has been lost for more than 5 days: let’s have a quick chat to better understand what’s going on. Rest assured, we’re committed to replacing any affected trackers and getting things back to normal.