The Challenge
In the fast-paced world of orthopedic logistics, visibility is everything. When a Large Power Kit worth $8,000 disappeared without warning, the operations team was left scrambling. Days passed with no updates. No scans, no transfers, no explanations. The missing asset not only jeopardized procedure timelines — it added unnecessary pressure on field teams and raised the risk of costly downtime.
The Turning Point
With no traditional tracking signals coming in, the team turned to the S-HUB platform powered by SMADE. Within minutes, they pinpointed the kit’s exact location: it was sitting idle in a FedEx Lost & Found facility — unreported, unnoticed, and at risk of being written off.
This level of actionable visibility would have been impossible without real-time data from SMADE.
The Resolution
Once located, the asset recovery was swift. No paperwork. No guessing. The team contacted FedEx, confirmed the tracker ID, and arranged immediate pickup. The kit was reactivated in the field the next day — just in time to support a high-priority surgical case.
The Outcome
Thanks to SMADE, the team didn’t just find a kit — they preserved business continuity, avoided unnecessary costs, and reinforced trust in their operational flow.
“We couldn’t do it without SMADE’s help.”
— Client Testimonial
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